Refund policy
REFUND POLICY — CHECKOUT FLOW
Last updated: September 25, 2026
Checkout Flow, operated by So shop, primarily provides digital services, technical services and integration solutions for businesses, including services related to e-commerce, payments and integrations between platforms such as Shopify and SumUp.
Due to the digital and, in some cases, customized nature of our services, rules relating to the return of physical goods generally do not apply.
1. NO PHYSICAL RETURNS
Unless expressly stated otherwise for a particular order, Checkout Flow does not sell physical goods that require return by mail or courier.
No physical product should be returned to our address without our prior written approval.
2. DIGITAL SERVICES AND INTEGRATIONS
Our services may include:
- e-commerce and payment integrations;
- Shopify × SumUp integration;
- technical configuration and development;
- web and mobile development;
- artificial intelligence-related services;
- automation solutions;
- consulting, installation and customization services;
- other digital services offered by Checkout Flow.
Specific terms applicable to a service may also be stated in the relevant quotation, commercial proposal, order form or agreement entered into with the customer.
3. CANCELLATION BEFORE WORK BEGINS
If you wish to cancel a service that has not yet begun, please contact us as soon as possible at:
checkoutflowintegration@gmail.com
We will review the request based on the status of the order, any work already undertaken and the terms agreed at the time of purchase.
4. SERVICES ALREADY STARTED
Where a customized service, configuration, integration or development project has already begun at the customer's request, work already completed or costs already incurred may remain payable.
Any cancellation or refund request will be considered based on:
- the progress of the service;
- work already completed;
- resources already committed;
- third-party services or costs already incurred;
- any specific terms agreed with the customer;
- any mandatory rights available under applicable law.
5. SUBSCRIPTIONS AND RECURRING SERVICES
Where Checkout Flow provides a service on a subscription basis, the applicable cancellation, renewal and billing terms will be disclosed at the time of subscription or in the specific terms applicable to that service.
Cancelling a subscription prevents future renewals in accordance with the applicable terms, but does not automatically entitle the customer to a refund for a billing period that has already begun or for services already provided, subject to any mandatory rights under applicable law.
6. TECHNICAL ISSUES
If a Checkout Flow service does not operate as expected, we encourage you to contact our support team before requesting a refund.
We will first seek, where reasonably possible, to:
- identify the issue;
- verify the configuration;
- correct an error attributable to Checkout Flow;
- restore the operation of the service.
Contact:
checkoutflowintegration@gmail.com
7. THIRD-PARTY SERVICES AND PLATFORMS
Certain Checkout Flow services rely on platforms or services operated by third parties, including Shopify, SumUp and other technical providers.
Checkout Flow does not control decisions, interruptions, restrictions, verification procedures, suspensions, pricing changes or service modifications independently made by these providers.
Where a refund request relates directly to an amount charged by a third-party provider, the refund terms and policies of that provider may apply.
8. PAYMENTS PROCESSED BY THIRD PARTIES
Depending on the service used, payments may be processed by a third-party payment provider.
The technical processing of an approved refund may therefore also depend on the payment provider used for the original transaction.
Where we approve a refund, it will normally be returned to the original payment method where technically possible.
9. REFUND PROCESSING TIME
Where a refund is approved, we will process it within a reasonable period.
Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
10. LEGAL RIGHTS
Nothing in this Refund Policy is intended to exclude or restrict any mandatory rights available to a customer under applicable law.
Where mandatory law grants a customer a right of cancellation, withdrawal, refund or another remedy, those mandatory provisions will prevail over any conflicting provision of this policy.
11. HOW TO REQUEST A REFUND
For any cancellation or refund request, please contact us and provide, where available:
- your name or company name;
- your email address;
- your order or service reference;
- the service concerned;
- the reason for your request.
Email:
checkoutflowintegration@gmail.com
12. CONTACT
For questions regarding cancellations or refunds:
Checkout Flow
Operated by So shop
103 boulevard de Paris
13002 Marseille
France
Email:
checkoutflowintegration@gmail.com